Frequently Asked Questions

Do you perform physical dimensional inspection?

No. We create the AS9102 paperwork (Forms 1-3 and ballooned drawings), but you are responsible for actually measuring your parts and recording the data. We don't have access to your physical parts or measurement equipment.

What exactly do I receive?

You receive completed AS9102 Forms 1, 2, and 3 with:

• All characteristics extracted from your drawing
• Proper GD&T callouts and datums documented
• Empty "Actual" fields for you to fill with your measurements
• Ballooned drawing showing each inspection point (optional)
• Reference dimensions properly identified

You then measure your parts and fill in the actual values.

What file formats do you accept?

We accept PDF, DWG, DXF, STEP (.step, .stp), and ZIP archives containing drawings or CAD files.

Do you provide CMM programming or inspection services?

No. We only provide documentation. We don't program CMMs, perform measurements, or provide inspection lab services.

How is pricing calculated?

Pricing is based on drawing complexity using a scoring system that considers dimensions, GD&T callouts, special processes, critical characteristics, number of sheets, and assembly components. Use our pricing calculator for an instant estimate.

What if my drawing is more complex than estimated?

We review your drawings after upload and adjust pricing if needed before starting work. You'll always know the exact cost before we begin.

Do you offer refunds?

Yes. If you're not satisfied with the quality of our AS9102 documentation, we'll revise it or provide a full refund. See our Terms of Service for details.

What payment methods do you accept?

We accept all major credit cards through Stripe (Visa, MasterCard, American Express, Discover).

How long does it take?

Standard turnaround is 2-3 business days. Rush options available: 24-hour (+$100) or same-day (+$150).

How do I receive my completed AS9102 package?

Download directly from our secure customer portal. You'll receive an email notification when your package is ready.

Can I request revisions?

Yes. If we missed characteristics or made errors in documentation, we'll revise at no additional cost.

What if I upload the wrong drawing?

Contact us immediately through the support form. If we haven't started work, we can update the drawing at no charge.

Is your service ITAR compliant?

Yes. Harley & Son is ITAR registered. Uploads stay in a FedRAMP High-certified AWS GovCloud (US) partition with FIPS 140 encryption at rest and in transit, and U.S. person-only access. Even non-ITAR customers get the same MFA and encryption controls. See our Security & Compliance page for details.

How long do you keep my files?

Default retention is 90 days from delivery. You can request early deletion at any time.

Who has access to my drawings?

Only U.S. persons on our AS9100-certified team with need-to-know access. All access is logged and monitored.

Are you AS9100 certified?

Yes. Harley & Son maintains AS9100 certification for aerospace quality management.

Do you handle assemblies?

Yes. Assembly drawings are supported and priced based on the number of components and overall complexity.

What if my drawing has missing information?

We'll contact you if critical information is missing. However, we don't correct or complete engineering drawings — we document them as provided.

Do you interpret GD&T?

Yes. We document GD&T callouts according to ASME Y14.5 standards and identify datum references, modifiers, and tolerance zones.

Can you handle complex geometric tolerances?

Yes. Our team is trained in advanced GD&T including composite tolerances, datum reference frames, and feature control frames.